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Therapist conducting a telehealth session at a professional desk
POS 02

Place of Service Code 02: Telehealth - Other than Patient's Home

POS Code
02
Telehealth
Yes

What is Place of Service Code 02?

POS 02 indicates a telehealth service where the patient is located somewhere other than their own residence — such as a hotel, employer site, school, or any location that is not their permanent home. The provider may be in their own office or another facility. CMS and most commercial payers use this code for the majority of standard telehealth psychotherapy claims.

When to Use POS 02

Use POS 02 when delivering a synchronous audio-video therapy session and the patient is not at their home address. This is the default telehealth POS for most non-Medicare claims when the patient is in a clinic, school, or other non-home location.

CPT Codes Commonly Paired with POS 02

These CPT codes are frequently billed with Place of Service 02 in therapy practice:

CPT 90837 - Psychotherapy, 60 minutesCPT 90834 - Psychotherapy, 45 minutesCPT 90832 - Psychotherapy, 30 minutesCPT 90791 - Psychiatric diagnostic evaluationCPT 90847 - Family psychotherapy with patient present

Billing Notes for POS 02

Important: Pair with modifier 95 for commercial payers or modifier GT for Medicare. Confirm that the patient's physical location at time of service is documented in the clinical record — payers may request this on audit. Some payers still apply facility vs. non-facility rate distinctions even for telehealth claims using POS 02.

Common Mistakes with POS 02

  • ✗Using POS 02 when the patient is actually at their home — use POS 10 instead
  • ✗Omitting modifier 95 or GT alongside POS 02, causing claim rejection
  • ✗Selecting POS 11 (office) out of habit instead of POS 02 for telehealth visits
  • ✗Failing to document the patient's location in the session note, leading to audit risk

Adding POS 02 to a Superbill

Superbilled lets you specify the Place of Service code on every superbill you generate. When creating a superbill with POS 02, ensure your NPI, the patient's diagnosis code, date of service, fee charged, and amount paid are all included. The correct POS code helps insurers process your claim accurately and avoid unnecessary denials.

Generate a superbill with POS 02 free