Therapist office setting with a comfortable chair and bookshelf

POS 11

Place of Service Code 11: Office

POS Code

Telehealth

What is Place of Service Code 11?

POS 11 is the standard in-person therapy office setting — a location other than a hospital, long-term care facility, or patient's home where a therapist regularly sees clients. It is the most commonly used place-of-service code in private-practice outpatient therapy billing and typically generates non-facility reimbursement rates.

When to Use POS 11

Use POS 11 for any in-person therapy session conducted at your private practice office or rented therapy suite. Do not use this code for telehealth sessions — select POS 02 or 10 instead.

CPT Codes Commonly Paired with POS 11

These CPT codes are frequently billed with Place of Service 11 in therapy practice:

CPT 90837 - Psychotherapy, 60 minutes CPT 90834 - Psychotherapy, 45 minutes CPT 90832 - Psychotherapy, 30 minutes CPT 90791 - Psychiatric diagnostic evaluation CPT 90847 - Family psychotherapy with patient present

Billing Notes for POS 11

Important: POS 11 claims are reimbursed at the non-facility rate, which is typically higher than facility rates for the same CPT code. Ensure your practice address on file with the payer matches Box 32 of the CMS-1500. For group practice settings, list the location where the session actually occurred.

Common Mistakes with POS 11

✗Using POS 11 for telehealth sessions — always use POS 02 or 10 for remote services
✗Mismatching the service address in Box 32 vs. the address on file with the payer
✗Forgetting to update POS when a provider works from multiple office locations
✗Using POS 11 for services delivered at a hospital outpatient clinic — use POS 22 instead

Adding POS 11 to a Superbill

Superbilled lets you specify the Place of Service code on every superbill you generate. When creating a superbill with POS 11, ensure your NPI, the patient's diagnosis code, date of service, fee charged, and amount paid are all included. The correct POS code helps insurers process your claim accurately and avoid unnecessary denials.

Generate a superbill with POS 11 free